Shipping policy

Shipping and delivery

K3 Standard works with multiple brand and fulfillment partners. Processing times, delivery estimates, shipping rates, and available destinations can vary by product. The options available for your order are shown at checkout.

Items from the same order may ship separately. When that happens, you will receive tracking information for each package as it becomes available. Delivery estimates are not guarantees, and carrier delays, severe weather, holidays, and other events outside our control can affect arrival times.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make a reasonable effort to help, but we cannot guarantee changes after a fulfillment partner has started processing the order.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly and include your order number plus clear photos of the item and packaging. We will review the issue with the fulfillment partner and provide the appropriate next step.