Shipping
K3 Standard works with multiple brand and fulfillment partners. Processing times, delivery estimates, shipping rates, and available destinations can vary by product. The options available for your order are shown at checkout.
Items from the same order may ship separately. When that happens, you will receive tracking information for each package as it becomes available. Delivery estimates are not guarantees, and carrier delays, severe weather, holidays, and other events outside our control can affect arrival times.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We will make a reasonable effort to help, but we cannot guarantee changes after a fulfillment partner has started processing the order.
Returns
Most eligible items may be submitted for return within 30 days of delivery. To qualify, merchandise must be unused, unworn, unwashed, and in its original condition with packaging, accessories, and tags included.
Before sending anything back, contact us through the Contact page with your order number and the item you wish to return. Returns sent without authorization may be delayed or refused. The return destination may differ from the address on the original package because products can be fulfilled by different partners.
Non-returnable items
Final-sale merchandise, gift cards, personalized goods, and certain personal-care, grooming, intimate, or hygiene-sensitive products may not be eligible for return. Any product-specific exception shown on a product page takes precedence.
Damaged, defective, or incorrect items
Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly and include your order number plus clear photos of the item and packaging. We will review the issue with the fulfillment partner and provide the appropriate next step.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges and return shipping costs may be non-refundable unless the item was damaged, defective, or incorrect. Banks and payment providers can require additional time to post a refund after it is issued.